Terms and Conditions of the TCM Service Online Store











Terms and Conditions of the TCM Service Store



I. Definitions

These Terms and Conditions set out the basic rules and conditions for using the Online Store, the Electronic Services provided by the Seller, as well as the rules for concluding and executing Sales Contracts. The Online Store is intended for professional entities. Whenever the following terms are used in capital letters later in these Terms and Conditions, they shall be understood in the meaning given below:

Legal Acts – The legal regulations that are mandatorily applicable on the date of concluding the Sales Contract or the Service Provision Contract, taking into account any changes that may occur during the term of these contracts, as well as any legal provisions that will come into force during the term of these contracts.

BOK (Customer Service Office) – The Seller’s Customer Service Office through which Customers can obtain information about the Seller’s activities within the Online Store, in particular regarding the Products and the contents of these Terms and Conditions. Contact with the Customer Service Office is possible from Monday to Friday, between 8:00 and 16:00, via the telephone numbers and email address provided on the Online Store website. In the case of using the telephone numbers provided on the Online Store website, the cost of the call to the Customer Service Office shall be that of a standard call according to the applicable operator’s tariff.

Price – The amount specified in Polish złoty of the gross remuneration (including the applicable VAT at the current rate) due to the Seller for transferring the ownership of the Product to the Customer in accordance with the Sales Contract. The Price does not include shipping costs unless the promotional conditions applied by the Seller state otherwise.

Personal Data – All information about an identified or identifiable natural person entered into the Online Store in order to use the Electronic Services or to conclude a Sales Contract.

Business Day – One day from Monday to Friday, excluding days that are legally recognized as non-working days.

Password – A sequence of alphanumeric characters required for authorization when accessing an Account, defined by the Customer during the creation of the Account. Registration of an Account requires entering the Password twice in order to detect and correct any errors. The Customer is obliged to keep the Password confidential (i.e. not disclose it to any third party). The Seller provides the Customer with the possibility to change the Password. Depending on its decision, the Seller may provide the Customer with a mechanism for recovering a forgotten Password.

Customer – An entity that uses the Electronic Services or concludes a Sales Contract in accordance with these Terms and Conditions, which is not a consumer within the meaning of Article 221 of the Civil Code, and uses the Electronic Services or concludes a Sales Contract for purposes directly or indirectly related to its business or professional activity.

Civil Code – The Act of 23 April 1964, Civil Code (consolidated text: Journal of Laws of 2020, item 1740, as amended).

Account – An Electronic Service provided to the Customer within the Online Store, which allows the Customer to access additional functionalities. The Customer gains access to the Account using a Login and its associated Password. The Customer logs into his/her Account after registering in the Online Store. Through the Account, it is possible to store and save information about the Customer’s shipping address for the Products, track the status of Orders, access the Order history, and use other services provided by the Seller.

Basket (Shopping Cart) – An Electronic Service provided to the Customer within the Online Store, which, in particular, allows the Customer to easily order Products and displays a summary of the Price.

Tape Designer – An Electronic Service provided to the Customer via the Online Store that enables the Customer to design a personalized and tailored pattern for a Product that is a printed tape, in particular by providing the information specified in the Tape Designer.

Login – The Customer’s email address provided during Account creation in the Online Store.

Newsletter – An Electronic Service that enables the Customer to receive commercial information from the Seller, in particular about Products and the Online Store (including new items and current promotions), sent to the Customer’s provided email address or telephone number, only after the Customer has given explicit consent.

Product – A product included in the offer of the Online Store that is the subject of the Sales Contract between the Customer and the Seller, for which the Price is paid.

Protected Entrepreneur – A Customer who is a natural person running a sole proprietorship and who concludes a contract with the Seller related to their business activity, where it is stated that such contract does not have a professional character, particularly with respect to the type of business activity performed (PKD), provided based on the provisions regarding the Central Registration and Information on Economic Activity.

Terms and Conditions / Service Provision Agreement – This document that defines the functioning of the Online Store, in particular the rules for creating an Account, placing Orders, concluding Sales Contracts, and using other services provided by the Seller via the Online Store for the Customers. The Terms and Conditions define the rights and obligations of the Customer and the Seller. In respect of services provided electronically, these Terms and Conditions constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.

Online Store – The platform operated by the Seller that allows the Customer to place Orders and use the Electronic Services provided by the Seller, consisting of a set of interconnected web pages, available at the following internet address: www.tcmservice.pl.

Seller – TCM SERVICE sp. z o.o. with its registered office in Poznań (ul. Karpia 27, 61-619 Poznań), registered in the Register of Entrepreneurs maintained by the District Court Poznań-Nowe Miasto i Wilda in Poznań, Department VIII Economic – National Court Register, under number KRS 0000443899, VAT ID: 9721241974, REGON: 302271142, share capital: 5,000,000.00 PLN, website: www.tcmservice.pl, email: info@tcmservice.pl, telephone: +48 618 267 234 (call charges as for a standard call according to the applicable operator’s tariff).

Content – A textual, graphic, or multimedia element (e.g. information about a Product, its photograph, description), including a work within the meaning of the Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws of 2019, item 1231, as amended) as well as the image of a natural person, which is published and disseminated by the Seller within the Online Store.

Customer Content – A textual, graphic, or multimedia element (e.g. logo, photograph, description, graphic, drawing), including a work within the meaning of the Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws of 2019, item 1231, as amended), which is provided/transmitted by the Customer within the Online Store (e.g. via the Tape Designer).

Sales Contract – A sales contract within the meaning of the provisions of the Civil Code regarding the sale of a Product by the Seller to the Customer for the Price plus any additional charges, including shipping costs, the conditions of which are specified in particular in these Terms and Conditions. The Sales Contract is concluded between the Customer and the Seller by means of distance communication, after the Seller has accepted the Order on the basis of these Terms and Conditions.

Electronic Service – A service provided by the Seller electronically within the Online Store in accordance with the Act of 18 July 2002 on the Provision of Electronic Services (consolidated text: Journal of Laws of 2019, item 123, as amended) and in accordance with these Terms and Conditions. In cases where services are provided by entities cooperating with the Seller, the respective provisions governing the use of those services can be found in the regulations of those entities.

Technical Requirements – The minimum technical requirements that must be met in order to use the Online Store, the Electronic Services, and to conclude a Sales Contract via the Online Store; that is: possession of a computer or other device connected to the Internet with a minimum bandwidth that allows smooth page refreshing, a minimum screen resolution of 375 pixels, equipped with at least one of the following internet browsers: Chrome (version 95 or later), Internet Explorer (version 11 or later), Firefox (version 94 or later), Edge (version 94 or later), Safari (version 15.0 or later), or Opera (version 80 or later) that supports JavaScript and enables the saving of cookies. In order to use the Online Store, including the Electronic Services, the Customer must have a valid/active email address and a device that allows correct completion of electronic forms. To conclude a Sales Contract, the Customer must have an active email address and, in certain cases, a keyboard or another device that enables proper completion of electronic forms.

Order – A declaration of intent submitted by the Customer to the Seller, in particular in electronic form, specifying the Product for which the Customer is making an offer to conclude a Sales Contract, along with the Customer data necessary to conclude and perform the contract. Within a single Order, the Customer may place several purchase offers for a Product.

II. General Provisions

  • Acceptance of these Terms and Conditions is voluntary but necessary to create an Account, place Orders, and conclude Sales Contracts, and it may also be required to use other Electronic Services provided by the Seller.
  • The use of Electronic Services and the conclusion of a Sales Contract via the Online Store require that the Customer’s end device and IT system meet the Technical Requirements.
  • The Customer may make purchases in the Online Store without creating an Account.
  • The information presented in the Online Store, as well as in the Newsletter (if available), constitutes an invitation to make an offer within the meaning of Article 71 of the Civil Code, addressed by the Seller to the Customers, and not a binding offer in the sense of the Civil Code.
  • The use of the Online Store via an internet browser, including placing Orders, may involve costs for connecting to the Internet (data transmission fees) according to the tariff package of the service provider used by the Customer.
  • The use of Electronic Services as services provided electronically is associated with typical risks regarding data transmission over the Internet, such as the dissemination of Customer data, unauthorized access to such data, or loss of Customer data. Both parties are obliged to take actions aimed at minimizing these risks. In particular, the Seller applies appropriate security measures as mentioned in these Terms and Conditions, and the Customer is obliged not to disclose his/her Login and Password to unauthorized persons.
  • The Seller may delegate the performance of its individual obligations or the ongoing operation of the Online Store to subcontractors. At the same time, it endeavors to ensure that such delegation does not affect the scope and quality of the Electronic Services provided to the Customer.
  • The Seller may provide the Customer with additional supplementary services on terms regulated by separate regulations.

III. Electronic Services

The Seller, through the Online Store, provides the following Electronic Services to Customers free of charge:

  • Account;
  • Storage and provision of the Order history via the Account;
  • Enabling Customers to place Orders and conclude Sales Contracts, on the terms specified in these Terms and Conditions;
  • Provision of the Basket (Shopping Cart);
  • Provision of the Tape Designer;
  • Enabling browsing of Content posted within the Online Store;
  • Newsletter (if available).

The Service Provision Agreement with respect to the Account is concluded once the following conditions have been met simultaneously:

  1. The Customer has successfully completed and submitted the registration form for creating the Account;
  2. Accepted these Terms and Conditions; and
  3. Confirmed the conclusion of the Service Provision Agreement for the Account by clicking the activation link sent by the Seller to the email address provided during registration.

The Account is provided free of charge for an indefinite period.

The Seller may refuse to register an Account if the Customer violates the provisions referred to in Section 8, letters a, b, and g below.

The use of the Basket starts when the Customer adds the first Product to it. The Basket is a one-time service provided free of charge and ends once the Customer places or ceases to place an Order via it. Depending on the available functionalities, the Basket may remember information about the Products selected by the Customer even after the browser session has ended, but it does not guarantee the reservation of the selected Product items for placing an Order at a later time.

The use of the Tape Designer begins when the Customer inputs the specifications/information indicated in the Tape Designer, according to which the Product is to be produced. The Tape Designer is a one-time, free service and ends when the Customer places or ceases to place an Order via it.

In the case that the Seller provides the Newsletter service, the Customer must expressly agree to receive commercial information by checking the appropriate checkbox or clicking the appropriate button and by providing his/her email address in the designated field on the Online Store page, and then by clicking the activation link sent to the provided email address (this marks the beginning of the Newsletter service). The Customer may also consent to receiving the Newsletter via SMS by providing his/her mobile phone number, checking the appropriate checkbox on the Online Store, or clicking the appropriate button.

The Newsletter, if available within the Online Store, is provided free of charge for an indefinite period. The Customer may cancel the Newsletter at any time and without giving reasons, in particular by clicking the deactivation link contained in the email sent to the Customer or by sending an appropriate request to the Seller via email at: info@tcmservice.pl.

The Customer is particularly obliged to:

  • Provide only true, current, and all necessary Customer data in the Order and within the Account and, in case of any changes, update the data (including personal data provided to the Seller in connection with the conclusion of a Sales Contract or the use of Electronic Services) without delay;
  • Use the Electronic Services in a manner that does not disrupt the operation of the Seller or the Online Store;
  • Use the Electronic Services in accordance with the Legal Acts, these Terms and Conditions, and the accepted customs and social conduct applicable in the relevant field;
  • Keep the Login and Password confidential, in particular not disclosing them to unauthorized persons. The Seller is not liable, in particular, for any loss of data or unauthorized access to data stored in the Account arising from a breach of this obligation by the Customer;
  • Pay the Price and any other costs agreed upon between the Customer and the Seller in full and on time;
  • Not provide or transmit any content via the Online Store that is prohibited by Legal Acts, in particular any content that infringes the property rights of third parties or their personal rights;
  • Not engage in actions such as:
    1. Sending or posting unsolicited commercial information in the Online Store or posting any content that violates Legal Acts (prohibition of posting unlawful content);
    2. Performing IT or any other activities aimed at accessing information not intended for the Customer, including data of other Customers, or interfering with the principles or technical aspects of the operation of the Online Store;
    3. Unauthorized modification of Content provided by the Seller, in particular the Prices or Product descriptions posted within the Online Store.

For technical reasons, the Seller may temporarily disable some functionalities of the Online Store – but for no longer than 72 hours – in order to enhance, add services, or perform maintenance, after informing the Customer with appropriate advance notice by placing a suitable message on the Online Store’s homepage.

Either party may terminate the Service Provision Agreement at any time. A termination notice from the Customer may be submitted, in particular, by sending its content in writing to the address: Karpia 27c, 61-619 Poznań or by email to: info@tcmservice.pl. A termination notice from the Seller will be sent to the email address provided by the Customer. Termination of the Service Provision Agreement does not affect the performance of already concluded Sales Contracts.

The termination period for the Service Provision Agreement for each party is 7 Business Days. Termination of the Service Provision Agreement by either party is equivalent to the deletion of the Account.

Complaints regarding the Electronic Services can be submitted, for example, in writing to the address: Karpia 27C, 61-619 Poznań or via email to: info@tcmservice.pl. In the complaint, it is advisable to describe the cause, the Customer’s demands, and the Customer’s contact details – this will facilitate and expedite the processing of the complaint.

The Seller will consider the complaint within 30 days from the date of its submission, unless a different period is stipulated by Legal Acts, and will inform the Customer of the outcome of the complaint processing in electronic form by sending the information to the email address indicated by the Customer. In the event that the information provided in the complaint requires supplementation, the Seller will contact the Customer in the manner mentioned above to provide the necessary details before processing the complaint.

IV. Conclusion of the Sales Contract with the Customer

The main features of the service, taking into account the subject matter of the service and the means of communication with the Customer, are specified on the page of each Product, and in the case of using the Tape Designer, the relevant information will be presented in a corresponding summary within the Tape Designer.

The Seller enables Customers to place Orders via the Online Store. As part of the development of the provided services, the Seller may introduce further methods for placing Orders using distance communication means.

The Customer may place an Order in the Online Store through the following steps:

  1. Adding the selected Products to the Basket or designing a Product via the Tape Designer, and then proceeding to the Order form to fill in detailed information;
  2. Filling out the Order form with the data required to conclude and execute the Sales Contract. In this form, it is essential that the Customer provides, in particular, the following data: first and last name, the address of the company or business (street, house/apartment number, postal code, city, country), and the tax identification number (NIP);
  3. Choosing the method of payment for the Price of the selected Products as well as any additional costs and the delivery method;
  4. Accepting these Terms and Conditions by checking the appropriate checkbox – at this stage, a summary of the Order will be presented to the Customer;
  5. Submitting the Order to the Seller by clicking the appropriate button;
  6. In the case of payment via an external payment service provider, the Customer may be redirected to its website to complete the payment.

Immediately after receiving the Order, the Seller sends an email to the Customer confirming receipt of the Order and the commencement of its verification.

After verifying the Order, the Seller sends an email to the Customer with:

  • Either a confirmation of acceptance of one or several individual offers made within the Order, or
  • Information that it is not possible to accept all of the Customer’s offers, including with respect to certain forms of payment or delivery, for important reasons, particularly due to the unavailability of the Product, non-payment for the Order, or errors in the Order.

The Sales Contract is concluded at the moment the Customer receives the email from the Seller specified in Section IV, point 5(a), concerning the Products indicated therein.

The total value of the Order includes the Price and the delivery costs. The Customer is informed about the total Price including taxes, as well as about the delivery costs (including charges for transport, delivery, and postal services) during the Order process, in particular when the Customer expresses the intent to be bound by the Sales Contract.

Promotions available in the Online Store cannot be combined unless the terms of the currently applicable promotions state otherwise.

For clarity, the Seller indicates that purchasing a Product using the Tape Designer does not entitle the Customer to acquire any rights to the technology/devices/matrices that the Seller uses to produce the Product ordered by the Customer via the Tape Designer. The technology/devices/matrices referred to are the property of the Seller and cannot be acquired through the Online Store.

V. Cost, Methods, and Deadlines for Product Delivery

  • Product delivery is available within the territory of the Republic of Poland. At its discretion, the Seller may also offer Product delivery outside the territory of the Republic of Poland.
  • The available methods of Product delivery are presented to the Customer on the Online Store website and at the time of placing the Order.
  • The available delivery methods may depend on the chosen method of payment or the Product and may change in the case of placing several Orders simultaneously, in particular due to the Products included therein.
  • Delivery of the Product to the Customer is subject to a fee, and the final fee may depend on the Product chosen by the Customer. The Seller may, at a time of its choosing, specify a minimum Order value above which the delivery of Products covered by the Sales Contract is free of charge.
  • The overall delivery period (delivery deadline) consists of the time required by the Seller to prepare the Order for shipment and the time required by the carrier to deliver the Product. The delivery period is calculated from the day (i) the Sales Contract is concluded (in the case of cash on delivery), or (ii) the Seller’s bank account or settlement account is credited (in the case of payment by bank transfer, electronic payment, or card payment), but it shall not exceed 30 Business Days unless another period is specified in the Product description or during the Order process, particularly when the Product is ordered via the Tape Designer. In the event that an Order is placed for several Products with different delivery periods, the longest specified period shall be considered the delivery deadline.
  • The carrier’s delivery time for the Product depends on the delivery method chosen by the Customer and is presented on the Online Store website.

VI. Methods and Deadlines of Payment for the Product

  • The Seller offers the Customer various methods of payment under the Sales Contract. The available payment methods are presented to the Customer on the Online Store website and at the time the Order is placed.
  • The available payment methods may depend on the delivery method chosen by the Customer or the Product. They may also change in the event of placing several Orders simultaneously.
  • Settlement of transactions via electronic payments and card payments is carried out, according to the Customer’s choice, by means of authorized external payment service providers.
  • In the event that the Seller does not receive payment from a Customer who has chosen prepayment, the Seller may contact the Customer to remind him/her of the payment, including sending an email. Failure by the Customer to make the payment within 2 days after placing the Order, and then within an additionally specified period, will result in the Customer’s offer being deemed not accepted.
  • In the case that the Customer chooses cash on delivery, he/she is obliged to make the payment upon receiving the Product. Refusal to accept the Product, even after an additional appropriate period has been set, constitutes grounds for terminating the Sales Contract. This does not apply, however, to non-prefabricated Products manufactured according to the Customer’s specifications or serving to meet his/her individualized needs.
  • The Customer authorizes the Seller to issue invoices without the recipient’s signature and agrees to receive them, including making them available in electronic form.

VII. Personal Data

  • The Seller is the data controller (administrator) of the Customer’s Personal Data, as well as of persons acting on behalf of the Customer.
  • The Customer’s Personal Data is processed by the Seller for specific, defined purposes and in accordance with the principles indicated in the informational clause provided by the Seller within the Online Store. Detailed information regarding the processing of the Customer’s Personal Data can be found in the Privacy and Cookies Policy.

VIII. License

All exclusive rights to the Content placed by the Seller or its contractors within the Online Store – in particular, graphic elements, logos, names, software, functionalities, as well as rights concerning databases – are legally protected and belong to the Seller or entities cooperating with the Seller. The Customer is entitled to use the Content free of charge, and also to use the Content published in accordance with applicable laws and already disseminated by other Customers within the Online Store, solely to the extent necessary for the proper use of the Online Store and without territorial restrictions.

Use of the Content in any other way than provided in Section VIII is only possible on the basis of an explicit, prior written consent granted by the entity authorized to do so, under penalty of nullity.

The Customer undertakes that the Customer Content provided to the Seller via the Online Store does not violate any applicable laws, the rights of third parties, and is free of any harmful codes/software. The Customer bears sole responsibility for the Customer Content provided.

By posting any Customer Content within the Online Store – in particular in connection with the use of the Tape Designer – the Customer grants the Seller a non-exclusive, free, non-transferable license to use, record, modify, delete, supplement, publicly perform, publicly display, reproduce, and distribute such Content without territorial limitation, to the extent and for the period necessary for the execution of the Service Provision Agreement and the Sales Contract. In addition, the Customer also grants permission to use and dispose of derivative works that are created using the Customer Content. In cases where the Customer is not entitled to grant the licenses/permissions mentioned in this paragraph, the Customer is obliged to obtain such licenses/permissions for the Seller.

IX. Liability

  • The Seller has the right to withdraw from the Sales Contract concluded with the Customer within 14 days from the date of the conclusion of the contract. Such withdrawal can be made without giving any reasons, and the Customer may not claim any compensation from the Seller on that basis.
  • The Seller is entitled to restrict the payment methods available to the Customer, including requiring full or partial prepayment of the Price. This right exists independently of the payment method chosen by the Customer.
  • With the moment of handing over the Product by the Seller to the carrier, all benefits and burdens associated with the Product, as well as the risk of accidental loss or damage of the Product, pass to the Customer. The Seller is not liable for any loss, diminution, or damage of the Product occurring from the time of its acceptance for transport until its delivery to the Customer, nor for any delays in the transport of the shipment.
  • The Seller’s liability for any defects of the Product (warranty liability) towards the Customer is excluded.
  • The Seller, as well as its employees, authorized representatives, and agents, shall not be liable towards the Customer, its subcontractors, employees, authorized representatives and/or agents for any damages, including loss of profit (unless mandatory legal provisions provide otherwise), unless the damage was intentionally caused by them.
  • The Seller shall not be liable for the consequences of the Customer’s use of information obtained as a result of using the Electronic Services, in particular not for any decisions made on that basis. The Seller shall not be liable for any damages, including lost profits, which may occur as a result of using the Electronic Services, including any loss of information/data or losses resulting from the use or inability to use the Electronic Services.
  • In the event that liability of the Seller, its employees, authorized representatives, and/or agents is established, such liability towards the Customer, regardless of its legal basis, shall be limited to the amount of the paid Price and the delivery costs of the last Sales Contract, but in no event shall it exceed 40,000 PLN – both on a per-claim basis and in total.
  • The fact that an act or omission, from which damage resulted, constitutes non-performance or improper performance of an obligation shall exclude any claim by the Customer for damages arising from a tort.
  • All disputes arising between the Seller and the Customer shall be submitted to the court having jurisdiction based on the Seller’s registered office.

X. Provisions for Protected Entrepreneurs

The provisions of this Section X of the Terms and Conditions apply exclusively to Protected Entrepreneurs and take precedence over the other provisions of these Terms and Conditions.

A Protected Entrepreneur who has concluded a distance contract with the Seller may withdraw from it within 14 days from its conclusion without giving any reasons and without incurring any costs other than those provided by law. To meet the deadline, it is sufficient to send the Seller a withdrawal declaration before the expiry of the withdrawal period. The withdrawal declaration may be submitted in writing to the following address: Karpia 27, 61-619 Poznań or by email to: info@tcmservice.pl. The declaration may be submitted using the withdrawal form attached as Appendix No. 1 to these Terms and Conditions.

If the Protected Entrepreneur chooses an electronic form of withdrawal, the Seller is obliged to confirm the receipt of the withdrawal declaration.

The Seller is obliged to refund all payments made by the Protected Entrepreneur without delay, and no later than 14 days from the date of receipt of the withdrawal declaration. The refund will be made using the same means of payment that the Protected Entrepreneur used, unless the Protected Entrepreneur has agreed to a different refund method that does not involve any cost for him/her.

The right mentioned in paragraph 2 above does not apply to the Protected Entrepreneur in cases specified in the Act of 30 May 2014 on Consumer Rights, in particular with respect to contracts:

  1. For the provision of services, if the Seller has fully performed the service with the explicit consent of the Protected Entrepreneur, who was informed before the commencement of the service that he/she would lose the right to withdraw after the service is performed;
  2. In which the subject of the service is a non-prefabricated Product manufactured according to the Protected Entrepreneur’s specifications or serving to meet his/her individualized needs;
  3. In which the subject of the service is Products that, due to their nature, become inseparably connected with other items after delivery.

Any disputes between the Seller and the Protected Entrepreneur will be settled by the competent ordinary court.

XI. Amendment of the Terms and Conditions

The Seller may amend these Terms and Conditions, in particular, in the event of at least one of the following important reasons:

  • Changes in legal provisions affecting the provision of Electronic Services, the conclusion of Sales Contracts, or a change in the interpretation of the above legal provisions as a result of court rulings, decisions, recommendations, or directives from the competent authorities;
  • Changes in the manner of providing Electronic Services due to technical or technological reasons (in particular, updates to the Technical Requirements specified in these Terms and Conditions);
  • Changes in the scope of Electronic Services by introducing new functionalities, modifying, or withdrawing previously provided functionalities by the Service Provider.

In the event of changes to these Terms and Conditions, the Seller will make the consolidated text of the Terms and Conditions available by publishing it on the Online Store, which is considered as communicating the changes via an electronic medium so that the Customer can review the contents.

In the event of amendments as mentioned in paragraph 1 above, the Seller will conclude contracts with new Customers on the conditions described in the amended version of these Terms and Conditions.

The amendment of these Terms and Conditions shall come into force at the time specified by the Seller, which shall not be less than 7 days after notifying the Customer of the changes. Customers who have already concluded a Service Provision Agreement with respect to the Account have the right to terminate the Service Provision Agreement within 7 days from the date of notification of the changes. The amendment of these Terms and Conditions shall not affect the Sales Contracts concluded by the Customer and the Seller before the amendment.

XII. Final Provisions

  • These Terms and Conditions enter into force on 01.01.2022.
  • For matters not regulated in these Terms and Conditions, the generally applicable provisions of Polish law shall apply.
  • The content of these Terms and Conditions is provided to the Customer free of charge via the Online Store.
  • The recording, securing, and provision of the essential provisions of the concluded Service Provision Agreement is carried out by sending an email to the Customer’s provided email address.
  • The transfer of the rights or obligations arising from these Terms and Conditions by the Customer may only take place with the prior written consent of the Seller, under penalty of nullity.
  • The recording, securing, provision, and confirmation of the essential provisions of the concluded Sales Contract is carried out by sending an email to the Customer confirming the placement of the Order, its verification, and its execution. The Seller makes the proof of purchase or VAT invoice available to the Customer in electronic form. The content of the Sales Contract, including its essential provisions, is additionally recorded and secured in the Seller’s IT system.

Appendix No. 1 – Sample Withdrawal Form – (This form should be filled out and returned only if you wish to withdraw from the contract)

Sample Withdrawal Form – (This form should be filled out and returned only if you wish to withdraw from the contract)

Addressee:

TCM Service sp. z o.o.
ul. Karpia 27, 61-619 Poznań
E-mail: info@tcmservice.pl

I/We (*) hereby notify you of my/our withdrawal from the Sales Contract for the following goods (*) / from the Delivery Contract for the following goods (*) / from the contract for work to be performed consisting of the following goods (*) / or for the provision of the following service (*).

Date of contract conclusion (*) / receipt (*): [Insert Date]

Name(s) of consumer(s): [Insert Name]

Address of consumer(s): [Insert Address]

Signature of consumer(s): (only if this form is sent on paper)
[Insert Signature]

Date: [Insert Date]

(*) Please strike out what is not applicable.